Documentation.  Nobody likes it, but the alternative of not having it is a potential disaster when it comes to an IT environment.  Have you ever stepped back and thought to yourself, what if something happened and I did not know how to seamlessly move...

A Story From Another Century

A few years after its initial release, I had the opportunity to discuss development of Jini (more recently known as Apache River) with one of the lead software engineers on the project[1]. Jini has a very complex...

I have a friend who used to be a member of the MIT Blackjack Team. He's fond of making the assertion that he could "teach a stick of wood to count cards". It's obviously hyperbole, but the point is that it's not that hard to teach somebody to count...

At iuvo Technologies, we tend to do things that just seem right to us. Our model of creating and assigning Dedicated Teams of people to our clients is one of many examples. While we didn’t realize it at the time, it’s apparently something that not...

What exactly is Managed Services? Managed Services in Information Technology is a proactive relationship between a client and an IT Organization that can support and properly guide an organization to use the most current industry best practices and...

Everyone will have to deal with customer service at one point in their lives. For most people, it can be an arduous process; one to dread. It is entirely possible to make it less so – and it’s surprisingly easy. The following are several tips that...

When talking about business continuity, and disaster recovery, the two terms RTO and RPO frequently come up. But what are they? What do they mean? And how do you determine what your RTO and RPO values are? RTO and RPO sound similar, and may go hand...

Have you ever had a long-distance relationship? They don’t often seem to work out all that well, do they? Never seeing the person except for occasionally, lots of time on the phone, no live interactions, no abilities to notice moods, mannerisms,...