What exactly is Managed Services? Managed Services in Information Technology is a proactive relationship between a client and an IT Organization that can support and properly guide an organization to use the most current industry best practices...

Everyone will have to deal with customer service at one point in their lives. For most people, it can be an arduous process; one to dread. It is entirely possible to make it less so – and it’s surprisingly easy. The following are several tips...

When talking about business continuity, and disaster recovery, the two terms RTO and RPO frequently come up.  But what are they? What do they mean?  And how do you determine what your RTO and RPO values are?  RTO and RPO sound similar, and may go...

Have you ever had a long-distance relationship? They don’t often seem to work out all that well, do they? Never seeing the person except for occasionally, lots of time on the phone, no live interactions, no abilities to notice moods, mannerisms,...

Have you ever picked up a traditional telephone and not gotten a dial tone? Can you imagine wanting to make a phone call and the service is totally unresponsive to your needs? That would be pretty maddening, wouldn’t it? What kinds of customer...