The Power of Guarantees: Building Trust and Loyalty in Business

Take a moment and think about a product or service that you love. What do you love about it? Is it good quality or was it a low price? Maybe it was the ordering or delivery process or the speed at which you received the good or service? Do you feel...

How To Simplify Microsoft 365 Management

Effectively managing Microsoft 365 is important for the backbone of many companies' communication and collaboration efforts. However, the challenges of maintaining this environment can sometimes go unnoticed until a significant disruption or...

Bash vs. Python: Which Scripting Language is Right for Your IT Needs?

One of the many things I've enjoyed doing in my career is sharing knowledge and my experiences, whether its directly through teaching someone something via a project I worked on, helping them with something of their own, or from sharing experiences ...

The Art of Vendor Escalation Management

The unavoidable truth of life in a market economy is that sometimes the service or product that you purchase from a vendor completely and utterly fails. From something as basic as a botched order from your local diner, to something as complex as the...

The Key Advantage of Managing DNS With Terraform

In past articles we've talked about managing Infrastructure-as-Code (IaC)  and the advantages it offers. DNS records are part of your infrastructure as well, although fewerbusinesses think to maintain it outside of manual control via either DNS...

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