More and more companies have moved to the cloud and it's easy to see why—it offers unmatched scalability, flexibility, and cost-efficiency. While the benefits of cloud environments are undeniable, it’s just as important to think about how you’re...

One of the most important things in any service relationship is accurate, thoughtful, honest, and timely communication. In the IT world, we work with machines that don’t always cooperate. Sometimes, things can take longer to fix than expected or we...