3 Steps to Become More Customer-centric

These days, customer experience holds a lot of weight. Think about the last time you had a bad shopping experience. Did you ever go back to that retailer? Likely not, and the bad service is often to blame.

The Science of Chaos to Clarity

What do you do when your life is in Chaos? Perhaps you call a close friend, a family member, a mentor or an advisor and seek help. When things get to a state where the word chaos can be used, stopping to reflect and reach out may not be a luxury...

The Importance of Strong Vendor Relationships

Let’s start by thinking of a scenario in which you ran into an issue, small or large, and knew you needed to seek out help.  I can certainly think of a few and can say the same for others.  You most certainly are not alone in this. 

That’s A Wrap - 2020 Business and IT Leadership Symposium

We did it. After eight amazing weeks, we finally finished our third-annual Business & IT Leadership Symposium. Our goal every year is to bring together brilliant industry leaders of all verticals to share experiences and learn about the things that...

How Important is Customer Satisfaction?

Reading the title of the blog post you might be saying to yourself, "What a silly question, of course it is important." Perhaps the real question is, how do you know how satisfied your customers really are?If your answer is that "you just know" or...

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