Online shopping has always been an easy, convenient way to shop. But when COVID-19 hit, ecommerce sales skyrocketed—hitting their highest quarterly revenue in history at almost $258 billion US dollars. By the end of 2022, sales are expected to...

The leaves have fallen, the candy has been collected, and the holiday season is here...almost. And that means it's time for online holiday shopping.

These days, customer experience holds a lot of weight. Think about the last time you had a bad shopping experience. Did you ever go back to that retailer? Likely not, and the bad service is often to blame.

When people refer to CRM (Customer Relationship Management) tools they usually talk highly about the benefits and how their CRM empowers businesses to build engaging relationships with their customers by using data, which in turn helps their...