iuvo Technologies Blog & News

Amazing Customer Experience - The Sunnyside Acura Example

by Chris Russo | April 18, 2019 | Team, Core Values, Customer Service

Anyone who knows me will tell you… I’m a car guy. It’s an illness. And I blame my Dad for it. Completely. I grew up around a man who always had Fiats, MGs and Triumphs. I learned to drive a stick on a Porsche 944. My very first car was a 1975...

The Importance of Being Available

by Chris Russo | April 09, 2019 | Process, IT Support, Core Values

In our previous post, we discussed the importance of maintaining the Moral High Ground and gave an example of the impact it can have on your support escalation adventures. In this post, we’re going to talk about the often-overlooked importance of...

How do you make Awesome Sauce?

by Bryon Beilman | April 05, 2019 | Core Values

If you could make something called Awesome Sauce, what would your ingredients be?   If you discovered or created the formula for this, would you keep it secret so you could rule the world?  Well, lucky for you, I have the formula and I am willing...

The Art of Providing Feedback

by Chris Russo | March 26, 2019 | Team, Core Values

A friend of mine used to say, “Cars have horns for a reason!” Granted, this was just after leaning into her horn for three miles while wagging her fist out a window and screaming profanities, but the central core of her wisdom was more poignant...

Why Experience Matters

 

Let me start with a bold statement. I have two distinct advantages over most of the other business leaders I know.  The first one is that I work with the smartest and most capable people I have ever known, period.  A culture of excellence is...

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