Jeff Ouellette

The Art of Vendor Escalation Management

The unavoidable truth of life in a market economy is that sometimes the service or product that you purchase from a vendor completely and utterly fails. From something as basic as a botched order from your local diner, to something as complex as the...

Sound Digital Security Practices for Companies

Advancements in technology have made things easier for businesses, but as modern companies put more and more of their infrastructure online, they become easier to attack. Digital business data, personal employee information and proprietary customer...

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