iuvo Recognized as One of the First Microsoft Support Services Partners

We’re excited to share some big news: iuvo has officially earned Microsoft’s brand-new Support Services designation, and we’re proud to be one of the very first partners worldwide to receive this recognition.

This designation is brand new for 2025, and it signals something powerful to the market:
Microsoft has validated that iuvo delivers exceptional support for Microsoft Cloud customers.

For our clients across financial services, life sciences, technology, higher education, and beyond, this milestone represents a new level of confidence, capability, and partnership.

What Is the Microsoft Support Services Designation?

Microsoft launched this designation at Ignite 2025 to help organizations easily identify partners who deliver high-quality support, low escalation rates, and exceptional customer experiences across products like Microsoft 365, Azure, and Dynamics.

According to Microsoft’s program guide, the designation represents excellence across three categories:

• Support capability (expertise, staffing, process maturity)

• Support performance (low case escalation rates, ability to resolve complex issues)

• Customer satisfaction (validated through a third-party CSAT audit)

Partners must undergo a rigorous, third-party audit,  evaluating everything from ticket handling to process consistency to technical expertise. Only the partners who demonstrate exceptional performance earn the badge.

Why This Matters for Our Clients

This designation isn’t just another badge. It comes with meaningful, tangible benefits for the businesses we support.

Faster, more advanced support

Microsoft grants designated partners access to elevated support pathways and priority escalation channels. That means we can help clients resolve complex issues faster and more efficiently.

Proven expertise

Our clients have always trusted us to help them navigate Microsoft 365 and Azure. Now, they have Microsoft’s public validation to back up that trust.

Reduced operational risk

Our low escalation rate,  one of the key metrics Microsoft evaluates, shows that we can solve the vast majority of issues without involving Microsoft at all, minimizing downtime and keeping business operations running smoothly.

Confidence in compliance and continuity

Especially in highly regulated industries, knowing that your partner meets the highest support standards brings peace of mind.

A Word from Our CEO, Bryon Beilman

“Being among the first in the world to earn this designation shows that iuvo isn’t just keeping pace with the industry, we’re helping set the standard for what exceptional Microsoft support should look like.”

Bryon emphasizes that this recognition reflects years of investment in improving our processes, training our team, and building a support model centered on anticipation, not reaction.

“Clients can feel assured that they’re working with a partner recognized by Microsoft for delivering the highest level of support. This means faster resolutions, deeper technical expertise, and a proven ability to handle complex environments.”

When asked why iuvo earned the designation so early, Bryon didn’t hesitate:

“In two words: our people. Our team doesn’t just react to issues, we anticipate them. Their expertise and commitment to service excellence set iuvo apart.”

 

Why Microsoft Created This Designation Now

Customer expectations have changed,  fast.

Organizations want:

• Faster support

• Smarter troubleshooting

• More personalized service

• Partners who understand modern cloud complexity

Microsoft developed the Support Services designation to help businesses identify partners who can deliver at this higher level and help them get more value from their Microsoft Cloud investments.

iuvo is now officially one of those partners.

What This Says About iuvo’s Future

This designation reinforces what we’ve always believed:  support excellence is a strategic advantage.

With this recognition, our clients gain even more confidence that they’re working with a partner trusted not only by them, but by Microsoft at the highest level.

It signals to the market that iuvo is:

• A top-tier Microsoft support partner

• Capable of resolving complex issues efficiently

• Equipped with advanced escalation pathways

• Deeply invested in client success

• Positioned as a leader in modern cloud support

As Bryon put it best:

“We’re not just an IT service provider, we’re a strategic partner capable of guiding businesses through complex technology challenges with confidence and precision.”

We’re Just Getting Started

Being recognized in the first wave of Microsoft’s Support Services designation is an incredible milestone,  but it’s also a beginning.

This achievement strengthens our commitment to delivering:

• High-touch service

• Advanced technical expertise

• Strategic guidance

• Reliable, proactive IT support

We’re excited for what this unlocks for our clients in 2025 and beyond.

If you want to learn more about what this designation means or how we can support your Microsoft environment, reach out anytime. We’re here to help.

About iuvo

iuvo is a Boston-based transformational IT consulting company offering professional IT consulting and solutions to the businesses that are driving innovation and growth all over the US. Since 2007 we've been disrupting the IT industry to bring exceptional service to co-managed and in-house IT teams across the nation. Our core belief is that information technology should accelerate the growth of your business and not be a constraint. Managed Services, IT Consulting & Strategy, Virtual CIO, Secure AI, DevOps, Security Services, Cloud Services and more are part of our offerings to make our clients successful.