Is your IT person good? A guide on how to tell

It’s a great question that I feel doesn’t get asked a lot. But is good enough? Why not look for great? Amazing? Outstanding?

Tiny Banker Trojan Breakdown: Origins & Mitigation

Tiny Banker, also called Tiny Banker or Zusy, is an example of a banking trojan, and by understanding Tiny Banker, we can understand the tactics, techniques, and procedures of banking trojans, as well as understanding how to detect and protect...

Gradual Escalation in Vendor Escalation Management

I’m an author and one of the things you learn as a … writer… is to try not to repeat words, but I used “escalation” twice in the title of this post, and now I’m cringing. So, I shall now randomly expose you to a writer’s concept called “hanging a...

Professional Software for Non-Profit Organizations…For Free

Wouldn’t you love for your non-profit organization to have access to some of the tools that you use for business? Think about being able to collaborate on documents, securely share access credentials, centrally store policy and process information,...

Documentation in Vendor Escalation

This is the sixth entry in this series on all the various complexities of managing vendor escalations. This one, however, is a super easy one. So fortunately- and rarely will you hear such a phrase from me- I can keep this one short.

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