The unavoidable truth of life in a market economy is that sometimes the service or product that you purchase from a vendor completely and utterly fails. From something as basic as a botched order from your local diner, to something as complex as the...

Have you ever had a long-distance relationship? They don’t often seem to work out all that well, do they? Never seeing the person except for occasionally, lots of time on the phone, no live interactions, no abilities to notice moods, mannerisms,...

Have you ever picked up a traditional telephone and not gotten a dial tone? Can you imagine wanting to make a phone call and the service is totally unresponsive to your needs? That would be pretty maddening, wouldn’t it? What kinds of customer...

I don’t know exactly what it is, or what drives me, but I love nothing more in life than to help other people succeed. It just makes me happy. I’m basically addicted to that feeling.

More and more these days, we’re hearing about the importance of relationships. “Relationships are everything.” From building great teams, to handling challenging problems between organizations, to driving an initiative in your local government or...

I once ran a software development team. This was an amazing group of people who cared deeply about working as a cohesive team and doing awesome things. This was wonderful, of course, but as a manager I found that sometimes their dedication led to...

I’m an author and one of the things you learn as a … writer… is to try not to repeat words, but I used “escalation” twice in the title of this post, and now I’m cringing. So, I shall now randomly expose you to a writer’s concept called “hanging a...

Wouldn’t you love for your non-profit organization to have access to some of the tools that you use for business? Think about being able to collaborate on documents, securely share access credentials, centrally store policy and process information,...