The unavoidable truth of life in a market economy is that sometimes the service or product that you purchase from a vendor completely and utterly fails. From something as basic as a botched order from your local diner, to something as complex as the...

Have you ever had a long-distance relationship? They don’t often seem to work out all that well, do they? Never seeing the person except for occasionally, lots of time on the phone, no live interactions, no abilities to notice moods, mannerisms,...

Have you ever picked up a traditional telephone and not gotten a dial tone? Can you imagine wanting to make a phone call and the service is totally unresponsive to your needs? That would be pretty maddening, wouldn’t it? What kinds of customer...

I don’t know exactly what it is, or what drives me, but I love nothing more in life than to help other people succeed. It just makes me happy. I’m basically addicted to that feeling.

More and more these days, we’re hearing about the importance of relationships. “Relationships are everything.” From building great teams, to handling challenging problems between organizations, to driving an initiative in your local government or...