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Chris Russo

The Frightening Hidden Costs of an “Inexpensive” IT Services Provider

We sometimes hear from our prospective clients that we’re “expensive.” We hear about other companies who “do what we do, but for less money” and things of that nature. “Apples to apples,” they tell us, but the clients who choose us never seem to...

The Art of Providing Feedback

by Chris Russo | March 26, 2019 | Team, Core Values

A friend of mine used to say, “Cars have horns for a reason!” Granted, this was just after leaning into her horn for three miles while wagging her fist out a window and screaming profanities, but the central core of her wisdom was more poignant...

The Importance of Maintaining the Moral High Ground

by Chris Russo | March 06, 2019 | Core Values

In this post I will talk about making sure you maintain the Moral High Ground when dealing with vendors during critical support escalations.

The Quandary of Limited Power

by Chris Russo | February 21, 2019 |

This is the third post in a series on The Art of Vendor Escalation Management. If you have not yet done so, I recommend going back and reading this and this first. It’ll fill you in on some key fundamentals, and also help avoid questions like...

The Surprising Complexities of Communication in Vendor Escalations

by Chris Russo | February 12, 2019 |

In this second post in a series on the The Art of Vendor Escalation Management, I will be focusing on critical aspects of communication. You might be saying to yourself, “Well, of course communication is critical. That’s obvious!” And I would...

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