A couple of recent events bring to light the true costs of running an on-premises IT infrastructure.The widespread, and long-lasting power disruption in Texas, and the 0-Day Microsoft Exchange vulnerability that is still being actively exploited at...

I’ve never seen an IT department that didn’t have some secrets. I’m not talking about the root password here. I’m talking about skeletons in the closet…the kind that make systems managers lose sleep.

I am sure by now that most everyone has heard of ransomware, usually in relation to a large corporation or municipality that has been targeted and the extraordinary cost involved with such an event. But do you really know what it is, and how to best...

Reading the title of the blog post you might be saying to yourself, "What a silly question, of course, it is important." Perhaps the real question is, how do you know how satisfied your customers really are?  If your answer is that "you just know" or