We’ve talked about the issues with Shadow IT before, and although they may seem small at first, they’re nothing to scoff at. An organization might not take issue with their employees in finding workarounds to achieve a task or expedite their...

In this post I will talk about making sure you maintain the Moral High Ground when dealing with vendors during critical support escalations.

In most organizations, there’s a hierarchy for which employees need access to files in order to do their job. For example, most employees don’t need access to HR or Accounting records, while Sales and Client Services teams are probably the only...

When it comes to data security, two-factor authentication is on the first line of defense. After implementing a strong password on your devices, the next best thing you can do is enable two-factor authentication to ensure that the only people...

This is the third post in a series on The Art of Vendor Escalation Management. If you have not yet done so, I recommend going back and reading this and this first. It’ll fill you in on some key fundamentals, and also help avoid questions like “Who...