Gradual Escalation in Vendor Escalation Management

I’m an author and one of the things you learn as a … writer… is to try not to repeat words, but I used “escalation” twice in the title of this post, and now I’m cringing. So, I shall now randomly expose you to a writer’s concept called “hanging a...

Documentation in Vendor Escalation

This is the sixth entry in this series on all the various complexities of managing vendor escalations. This one, however, is a super easy one. So fortunately- and rarely will you hear such a phrase from me- I can keep this one short.

Iuvo Technologies Named Boston Business Journal’s Best Places to Work

iuvo Technologies has been selected as one of the 2019 Boston Business Journal's Best Places To Work! One of twenty companies in the extra small business category and one of seventy-nine total companies selected from the Boston area, iuvo...

Amazing Customer Experience - The Sunnyside Acura Example

by Chris Russo | April 18, 2019 | Team, Core Values, Customer Service

Anyone who knows me will tell you… I’m a car guy. It’s an illness. And I blame my Dad for it. Completely. I grew up around a man who always had Fiats, MGs and Triumphs. I learned to drive a stick on a Porsche 944. My very first car was a 1975...

iuvo Technologies' Commitment to Customer Service

Let’s be honest. We know that finding an IT service provider in Boston isn’t difficult - there are a number of companies offering IT and managed services. However, at iuvo Technologies we’re confident when we say that we’re a different breed. Of...

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